FAQ
We hope this page is helpful! Any additional questions you have, please reach out to us at info@aerialclt.com. We monitor and respond to our inbox Mondays-Thursdays except on major holidays.
ADULT PROGRAM FAQ
How do I enroll in a class?
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On our website:
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Visit www.aerialclt.com, scroll down and click “sign up” to create an account
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Log in, then add a valid credit card to your account by clicking the “payment methods” menu option to the right.
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View our apparatus selection here and daily schedule here.
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Follow the prompts to enroll into a class that works with your schedule.
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On the Pike13 app:
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Visit www.aerialclt.com, scroll down and click “sign up” to create an account
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Log in, then add a valid credit card to your account by clicking the “payment methods” menu option to the right.
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Then, download the Pike13 app on the Apple or Android store to be able to view and add yourself to a class.
How does the waitlist work?
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If you are registered for the waitlist, and a student cancels their spot leading up to the 24 hour mark, you’ll be automatically enrolled and sent an email confirmation.
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You will not be automatically enrolled after the 24 hour mark. Because our cancellation policy is 24 hours, we will not auto enroll you after that time. Example: if you sign up for a class Sunday at 10:00am, if by 10:00am the Saturday before you haven't received a notice that you've been enrolled from the waitlist, do not expect to be registered in the class.
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There are random off-chances that day-of someone will cancel their spot, so you're always welcome to check before class to see if a space has come available.
How do I cancel my enrollment for a class or private lesson?
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Log into your Pike13 account online or through the app.
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Scroll down and click the class under the “Upcoming Schedule” section at the bottom of the page.
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Follow the prompts to cancel your enrollment in your class or appointment.
What is your cancellation policy?
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For our drop-in classes and Private Lessons, our cancellation policy requires a 24 hour notice to cancel free of charge, then, a pass will be deducted or a late cancellation fee will be charged.
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For private parties/group lessons, the cancellation window is 7 days. Cancel 7 days prior to the appointment to avoid a late cancellation fee.
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For emergencies and illness, please email us at info@aerialclt.com with details and we will assist you as soon as we are able!
What kind of ADULT (15+) private lessons do you offer?
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We offer Private Lessons on Silks, Lyra, Trapeze, Hammock, and can host 1-3 participants. You can read more about each type here.
What kind of ADULT(15+) private parties/group classes do you offer?
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We offer Adult Birthday Parties, Girl’s Night Out/Bachelorette Parties, Fitness Experiences, and Team Building appointments for 4-10 participants. You can read more about each type here.
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On each service page, scroll down to view the calendar of available appointments.
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Don’t see one that works for you? Email us at info@aerialclt.com with a few days and times that work for your group and we’ll do our best to get one scheduled for you!
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Have more than 10 participants? Your group size will affect our availability. Email us at info@aerialclt.com so that we can ensure we have enough instructors to teach your party.
YOUTH PROGRAM FAQ
How do I set up an account for my dependent? (ages 7-17)
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First, you’ll need to create a parent account for yourself to ensure the correct Guardian Waiver is generated for your child.
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Visit www.aerialclt.com, scroll down and click “sign up” to create an account
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Log in, then add a valid credit card to your account by clicking the “payment methods” menu option to the right.
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After this, you’ll create an account for your child by clicking the “Sign up new client to manage” menu option to the right. Be sure to sign their guardian waiver after creating an account for each child you plan on enrolling into classes!
Do you offer kids birthday parties?
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Yes we do! We offer lessons for groups of 4-10 participants.
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Read more about what is included and pricing here. You can also view the online calendar of available appointments by scrolling to the bottom of the page.
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Don’t see one that works for you? Email us at info@aerialclt.com with a few days and times that work for your group and we’ll do our best to get one scheduled for you!
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Have more than 10 participants? Your group size will affect our availability. Email us at info@aerialclt.com so that we can ensure we have enough instructors to teach your party.
Where can I find more info on summer camps?
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Read all about Youth Summer Camps here! Follow the prompts to enroll in a week that works for you and your child.
Do you offer youth private lessons
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Yes we do – our Youth Instructors are trained to teach kids ages 7-14.
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To book a Youth Private lesson, visit this webpage to read more and book a lesson through the online calendar.
Interested in taking lessons with your child? You are more than welcome to join! We can host up to 3 participants for each appointment, just be sure you have created an account for yourself and your child, and booked the lesson from the Youth Private lesson webpage.
Where can I find more info on youth semester program?
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Check out all those details here! Submit the contact form at the bottom of the page to sign up for our Semester Program.